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Knowledge Management

What is Knowledge Management?

Knowledge management is the process of acquiring, creating, sharing, and using knowledge within an organization to improve decision making, performance, and innovation. It involves the management of information, processes, and technology to capture, store, and distribute knowledge within the organization. The goal of knowledge management is to make the most effective use of an organization's collective knowledge and experience to achieve its goals.

Business Applications

  • Improved decision-making
  • Increased innovation
  • Reduced duplication of effort
  • Improved customer service
  • Better employee retention
  • Enhanced organizational learning
  • Improved collaboration

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